1. Company Identification
1.1. The website located at Colosseum Tickets is operated by Colosseum Tickets, and reachable at +39 068 4415 224 and booking@colosseumtickets.org.
1.2. This Platform is accessible to users (hereinafter referred to as the “User”) who confirm they are of legal age as per applicable laws. Minors are not permitted to use or interact with the Platform or its services.
2. Purpose and Acceptance of Terms
2.1. These terms govern the use of the Platform and the digital booking of tickets and related tourist services (collectively, the “Services”).
2.2. By using the Platform or making a booking, the User agrees to these terms, the Privacy Policy, and any relevant service guidelines.
2.3. Users accessing our social accounts or engaging through third-party platforms also agree to the terms and policies of those platforms.
2.4. The Company may amend these terms at any time. Users are encouraged to check for updates regularly.
3. Age Restrictions
3.1. Services cannot be booked or used by individuals under legal age.
3.2. Parents or guardians are responsible for monitoring access by minors.
4. Platform Content
4.1. All content is protected by intellectual property rights and may not be used without authorization.
4.2. While we strive for accuracy, we do not guarantee completeness or relevance.
4.3. Content is for informational purposes only and is not professional advice.
5. Intellectual Property
5.1. All rights belong to Colosseum Tickets unless otherwise noted.
5.2. Unauthorized use is prohibited.
5.3. Third-party content is credited appropriately.
6. User Conduct
6.1. Use of the Platform is at the User’s own risk.
6.2. The User agrees not to misuse the Platform or its services.
6.3. Access may be restricted for violations.
6.4. Users must provide accurate information when booking.
7. Anti-Spam Policy
7.1. Collecting contact details for unsolicited communication is prohibited.
8. Disclaimer and Limitations
8.1. We are not liable for disruptions beyond our control.
8.2. We are not responsible for third-party content or links.
8.3. Report inappropriate content to us directly.
8.4. We do not guarantee the Platform is virus-free.
9. Booking Process
9.1. Users select a Service and submit booking details.
9.2. After accepting the terms, Users are directed to payment.
9.3. A confirmation email is sent once payment is verified—this email confirms your booking’s validity.
9.4. Official digital tickets and audioguide access will be sent via email 24 hours before the scheduled visit date.
9.5. Entry depends on accurate personal data. Delays or errors may result in ticket unavailability without a guaranteed refund.
9.6. Ticket times may be adjusted by us due to site availability or operational changes. We will notify Users of any changes.
10. Payment Methods
We accept:
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PayPal
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Visa, MasterCard, American Express, and Discover cards
Use of each method implies acceptance of its terms and policies.
11. Pricing
11.1. Prices include applicable fees/taxes.
11.2. Prices may change without notice.
11.3. Errors will be communicated; bookings may be canceled if necessary.
12. Cancellation & Refund Policy
12.1. All bookings for monuments/museums and audioguides are final and non-refundable due to the nature of the services (specific date/time).
12.2. Name, date, or time changes are not permitted.
12.3. No-shows or late arrivals are non-refundable.
12.4. Refunds are only issued if the site is closed by official order.
12.5. For services excluding tickets or audioguides, credits may be issued (valid for 2 years) in cases of force majeure or pandemics.
12.6. Change/cancellation requests must be sent to booking@colosseumtickets.org.
13. User Responsibility
13.1. Tickets are personal and require individual details.
13.2. Failure to submit accurate data or provide a valid email may result in loss of service without a refund.
13.3. Data must be submitted within the specified time frame.
14. Complaints
14.1. Complaints must be emailed with full name, contact info, and details.
14.2. We respond within 30 days.
14.3. Users may also contact local consumer protection agencies.
15. Governing Law and Jurisdiction
15.1. These terms are governed by Italian law.
15.2. Disputes are resolved in Italian courts.
15.3. Users outside Italy agree to this jurisdiction.
Important Note:
This website is not an official reseller. All tickets and tours are provided by trusted partners.
Contact Information
For inquiries or assistance, contact us at:
📞 WhatsApp/Phone: +39 068 4415 224
📧 Email: booking@colosseumtickets.org